Resume

SUMMARY OF QUALIFICATIONS

▪ Dedicated, detail oriented, culturally diverse, and customer service oriented

▪ Responsible, require little to no supervision, consummate team player

▪ Able to quickly adapt in foreign settings/environments

▪ Able to make difficult decisions in stressful situations

▪ Driven by success, achieving goals, and accomplishing all tasked assigned

▪ Positive work attitude and well disciplined

▪ Enthusiastic and self-motivating

EDUCATION:

▪ Florida International University - Pursuing a Masters Degree in Science Cyber Security 2018-ongoing

▪ Florida International University - Bachelor Degree in Science Information Technology 2018

▪ Florida International University - Minor in Asian Studies 2018

▪ Certificate in Japanese Studies 2017

▪ Ritsumeikan University Kyoto, Japan - Study Abroad Japanese Intensive Language 2016

▪ Miami-Dade Community College - Associates in Arts Degree 2015

▪ Veteran Affairs Privacy and Information Security Awareness and Rules of Behavior, 2012

▪ Privacy and HIPAA Focused Training, 2012

▪ Scheduling and Training – Business Rules, 2012

▪ United States Army Leadership Course, Eastover, SC, 2010

▪ Southwest Miami Senior High School, Miami, FL, 2004

SUMMARY OF EXPERIENCE:

2012-2013

U.S. Department of Veteran Affairs Miami Hospital-Medical Administrative Service (MAS)

▪ Processed Claims, Reimbursements and Travel for qualified patients

▪ Answered telephones and provided information to patients in regards to appointments, claims and

  answered any questions patients might have

▪ Assisted in development and management of various data bases

▪ Coordinated transportation between the hospital and patient’s homes

▪ Confirmed future appointments with patients and family members

▪ Managed, organized and improved patient files and records with hospital software

▪ Trained in keeping patient files and records within privacy regulations

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2004-2012

U.S. Florida Army National Guard-Infantry (Sergeant/Team Leader)

▪ Maintained, Assisted and Lead troops in numerous field exercises

▪ Provided clear and concise communication to members within a team

▪ Created, organized and supervised training for subordinates

▪ Show professionalism and courtesy to subordinates and superiors at all times

▪ Operated in harsh and stressful environments

▪ Managed, organize and improved subordinates files and records administratively

▪ Deployed in support of Operation Iraqi Freedom/New Dawn in 2006-2007 and 2010

▪ Experience in emergency management and preparation operations

▪ Development, implementation and compliance of organization policies and procedures

2008-2010

RSP (Recruitment & Sustainment/HR) Florida National Guard-RSP Cadre

▪ Supported in logistical and administrative requirements

▪ Ran errands for police records, work history and background checks

▪ Assisted individuals, superiors, and enlisted members in training

▪ Travelled weekly for supply pick-ups and drop-offs in support of training events

▪ Assisted in recording and completing documents for candidates

▪ Answered incoming telephone calls and performed monthly reminders for candidates

▪ Maintained recruiting offices and supplies as assigned; ensuring orderliness and cleanliness of 
  items/inventory 

▪ Fiscal/Revenue accounting principles

2005

Best Buy-Computer Sales Representative

▪ Treated customers in friendly manner and responded to their queries, doubts and requirements.

▪ Provided product information including price, location, and use of merchandise to customers.

▪ Completed sales functions in compliance with established policies and procedures and in a               

  professional and courteous manner  

▪ Provided prompt and courteous customer service

▪ Received directed and relayed telephones       

▪ Maintained an adequate inventory of supplies

▪ Assisted with additional duties as needed

COMPUTER, OFFICE SKILLS, TALENTS AND OTHER SKILLS

▪ Microsoft Windows XP, Vista & Windows 7/8.1/10, Microsoft Office 2010/2013, Data Entry

▪ Capable Internet Explorer, Mozilla Firefox and Google Chrome research experience

▪ Reading and Writing skills, bilingual, able to translate Spanish, Conversational skills in Japanese               

▪ Proficient with office appliances

▪ Customer Service/Soft Skills

HONORS AND AWARDS

▪ Upsilon Pi Epsilon Honors Society

▪ Global Learning Medallion

▪ Gilman Scholarship Recipient

▪ Non-Commissioned Officer Professional Development Ribbon

▪ Received honorable recognition for dedication extra time in maintaining over $500,000 worth of

  supplies and vital equipment

▪ Awarded the Florida Meritorious Service Ribbon for working beyond normal shift hours, assisting

  in distributing supplies to over 7,000 families during the recovery of Hurricane Katrina